.OverviewMedallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens, and residents.We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.At Medallia, we hire the whole person.The Role and TeamMedallia is looking for a skilled Senior Database Reliability Engineer to manage high-performance database and Big Data systems that support our innovative customer experience SaaS platform. This role will be responsible for the tuning, scalability, availability, and reliability of our rapidly growing structured and unstructured data environments. This is an opportunity to work on new innovative technologies and in collaboration with talented engineering and operations teams. If you thrive on constantly finding creative ways to increase performance, scalability, and automation of complex and real-time Big Data environments, come join our team.ResponsibilitiesDesign and lead implementations of database solutions for Medallia's microservices infrastructure.Install, monitor and performance tune large database systems.Plan and implement backup and recovery solutions.Design and roll out replication solutions for high availability and disaster recovery scenarios.Recommend and evaluate new tools and methodologies.Provide full-life cycle architectural guidance and ensure quality technical deliverables.Work with development and operations teams to tune production queries for optimal performance.Investigate production issues and provide root cause analysis.Review and advise on new database schema changes.Provide on-call support on a rotation schedule.QualificationsMinimum QualificationsBS or equivalent experience in Computer Science or other technical domain.5+ years of extensive experience in DevOps and database technologies primarily PostgreSQL 9.6.X or higher.Ability to provide on-call support on a rotation schedule.Experience running databases at scale within containers.Experience working in physical, virtual, and "cloud" environments.Experience configuring and maintaining monitoring and alerting tools such as PgAdmin, Grafana, Prometheus, Solarwinds DPA, etc.Preferred QualificationsProficient in tuning databases procedures and queries. Experience in supporting PostgreSQL databases in AWS or other public clouds
