.At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.Associate Manager, Engineering EnablementWhy We Have This RoleThis role is functionally a part of the IT Systems Design team. The team manages Zoom backend, manages Jamf and Intune MDM, backend Jira project management, Oomnitza management for ITAM, and provides technical assistance to users of these platforms. Members of the team are also an escalation point for issues that the Ops team is not able to resolve.How You'll Find SuccessThe successful candidate will be responsible for management, development and improvement of the Azure and Intune infrastructure to deploy and maintain Windows laptops. They may become secondary SME on Oomnitza, Google Workspace, or other platforms and services.Key ResponsibilitiesCoding: able to integrate low- or no-code platforms such as Jira, ServiceNow or Snaplogic with external systems such as Azure / Google using programmatically built scripts.SQL analytics: Transforming employee data and IT incident/service request data from our internal databases into reports or dashboards of useful information for optimizing IT services.Design, implement and maintain automated processes for the configuration of laptops and desktops pre-distribution.Good grasp of Google Workspace Identity Management functionality to maintain integration with Azure AD for device and user authentication purposes.Routinely propose updates to problem solving documentation when encountering outdated or absent articles.Coding: Is able to write advanced SQL queries and has experience in the software development lifecycle.Operate and troubleshoot automated MDM processes for laptop configuration, based on Jamf for Macs and on Intune for Windows.Educate employees about IT processes and self-service options as part of providing responses to incoming requests. Develop self-service automation for provisioning of Azure and Windows-based services.This role requires presence in the Mexico City office 5 days a week. Specific schedule is flexible and is determined by business needs, with business hours being between 8am and 5pm local time.Mentoring/coaching junior team members.Maintain qualifications as an interviewer for less senior roles within IT organization.How You'll GrowLocated in a new office that is fast and is gaining a reputation as a center of excellence for customer support and back office operations, this role has ample potential to gain recognition both for leadership by example and for technical expertise
