Position Summary:
Functional/Technical Skills:
- Configuration knowledge of the Change Management process (ChaRM) and Solution Documentation (SolDoc)
- Strong knowledge of ChaRM and Solution Documentation features:
- Configuration Approval Workflows in ChaRM
- Transport resolution incidents
- Correction Documents resolution incidents
- Configuration Approval Workflows Process in Solution Documentation
- Excellent analytical and problem solving, communication and presentation skills
- Solid practice in writing Design documentation (Functional, Configuration & Test Plan templates)
Experience Required:
- Experience in all aspects of implementing Solution Manager 7.2 SP11+ including, but not limited to, gathering requirements, designing the future state operations solution, as well as supporting testing and post implementation activities
- Experience with gap analysis and strategic roadmap/blueprint development for Solution Manager
- Experience working in Onsite/Offshore delivery model
- Experience in providing solution architecture, template design and participating in project planning efforts for complex, global SAP deployments
- Extensive experience in ChaRM/SolDoc Approval Workflow process, re-engineering or process improvement, utilizing tools and techniques to effect business change
Roles & Responsibilities:
- Provide Solution Manager support to SAP project and support teams
- In collaboration with the SAP COE teams, ensure adherence to SAP SDLC processes
- Support the design/maintenance of the Solution Manager (ChaRM/SolDoc) template according to internal customer requirements and ensure its continued governance and evolution. This includes reviews and sign-offs of configuration, enhancements and associated system design CR's as well as deployment deliverables such as functional, configuration specifications and test results
- Recommend solutions and develop alternatives which anticipate the future direction of the business, its drivers and technology strategy
- Ensure SOX compliance with Project Change Control and good/best practices are followed for standardization and quality initiatives
- Coordinate project/operational CR's to ensure adherence to release guidelines and their impacts to scheduled releases are known and mitigated
- Conduct the Change Advisory Board (CAB) meeting for scheduled changes
- Conduct the transport moves through the use of Task List (the transport management tool)
- Act as system owner for all tools related to the migration of SAP Code
Qualifications:
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, SAP Solution Manager certification or any SAP certification or robust SAP SolMan configuration knowledge in following areas: ChaRM and Solution Documentation
- 6+ years of SAP experience in Solution Management (ChaRM / Solution Documentation)
- Fluency in English is mandatory
- Ability to develop detailed business requirements and design specifications that can be understood by other delivery teams & business partners
- Must possess a high degree of professional confidence and credibility, with the presence and communication skills to represent IT related concepts effectively with all levels of the business
- Project Management skills
- Knowledge of SAP Business Process & SAP Testing Automation tools is an added advantage
PRIMARY LOCATION
Monterrey Business Center
