.At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.Job DescriptionThe Customer Outcomes Senior Technical Consultant is responsible for configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.What you get to do in this role:Participate in workshops with customers to assess current processes and establish future-state processes.Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.Provide oversight and unit testing of code developed by partner or customer employees.Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.Provide feedback to product development to improve the product based on experiences gained with customers.Maintain skills/certifications on relevant technologies for assigned workflows.QualificationsTo be successful in this role you have:8+ years experience as part of a professional services organization; or equivalent education/experience.Ability to travel up to 50%.Industry domain expertise in relevant industries.Creative with comfort running projects independently.Success driving complex issues through analysis and resolution.Experience working collaboratively.ServiceNow certifications in aligned workflow
