Senior Service Delivery Analyst - Cloud Rebase Services

Senior Service Delivery Analyst - Cloud Rebase ServicesApplyLocation: Mexico - Colonia Juarez - MexicoTime Type: Full-timePosted on: Posted 2 Days AgoJob Requisition ID: R0019315Assist our Cloud clients in the context of a version upgradeWork directly with customers to define the scope of automated regression tests based on the Client footprint (the functional coverage can be large: cross-asset, front-to-back, all modules)Build (or adapt to client needs) a suite of Test Scripts with our internal CATT toolExecute this suite of automated Test Scripts to perform regression testingCommunicate results, analyze issues detected, address them directly (when a configuration change is necessary for instance) or log appropriate Salesforce ticketsWork in close collaboration with SaaS Ops, Customer Support, PM, and Engineering teams to coordinate the quick resolution of SF tickets (when a bug fix is needed)Provide regular updates to Management: Keep track of all open issues in an Excel template for instance#J-18808-Ljbffr