.If you're looking for a career where you can make a real impression, join Global Service Center (GSC) from HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of Senior Service Desk Technical Support. This role performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop, laptop, MTC, STC computers, printers, network devices, standard software, and servers at customer sites, and/or depot locations.This is a journeyman position for the typical desk side support technician. Is directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. Applies personal knowledge to resolve product support issues that could not be addressed by service desk. Assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs, laptops, MTC, STC and installing and optimizing HW/SW networking products, servers and storage.The main responsibilities of this role are:Provide support for software, hardware and networking support for desktops, laptops and servers.Provide maintenance and support on legacy products.Provide Support for Enterprise Products.Perform disk replacement on enterprise storage products.Install and maintain PCs and associated software, networks, servers and peripherals.Support network products from operational and maintenance perspectives.Perform installs, moves, adds and changes as required.Test and certify PCs, Laptops, MTC, STC, networks, servers and client approved applications in specific locations.Provide follow-up on problems or escalation.The objectives that we aim to fulfill are:Ensure customer satisfaction throughout the service and help process.Maintain a high degree of professionalism in actions, demeanor and dress.Ensure client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.Provide Smart hands support using augmented reality.Maintain stocks/inventory at client's site (if applicable).To be successful in this role you must have:At least High school degree required.At least B2 Conversational English Level.3+ Years of hands-on experience with desktop break-fix, service desk activities and PCs, Laptops, MTC, STC, networks, servers testing and maintenance.Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience
