Description :MMC is seeking candidates for the following position based in the Mexico City office and be onsite 3 days a week. :Senior Support Specialist ( Wolters Kluwer Passport or similar)What is in it for you?A company with a strong Brand and strong results to matchCulture of internal mobility, collaboration and valued partnership from the business.Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.Entitled to vacation, floating holidays, time off to give back to your community, sick days, and national holidays (with early dismissal).We will count on you to :Responsible for full technical ownership of the MMC Legal eBilling application (Wolters Kluwer Passport) including all integrations with other MMC applications.You will be providing day-to-day vendor and system management for applications including management of upgrades, troubleshooting of bugs, functionality changes, level 2 user support, security, and access management.Develop, deliver, and evaluate training materials; supplement materials when necessary build and maintain business requirements repositoryMaintain an end-to-end view of technology processes. Ensure product documentation including user guides and product information are maintained and up to date.Continually seek opportunities to increase customer satisfaction and deepen stakeholder relationships.Identifies issues and potential solutions to continually improve our applications.Assist in unit testing and performance testing for future modernization of legal & compliance applications.Communicate effectively with stakeholders to identify needs and evaluate alternative business solutions, delivers informative, well-organized presentations.What you need to have :Ability to communicate clearly and effectively, verbally and in writing to technical and non-technical audiences.Bachelor's degree in a related field; or equivalent combination of education and experience.3+ years' experience as a full-time support analyst in a technical team.Knowledge and experience with technology used in corporate legal department operations strongly preferred.Excellent troubleshooting, research and information gathering skills able to analyze and solve problems. Ability to accurately identify and document the issues.Self-sufficient - takes independent action and goes beyond what the job or situation requires.Results oriented strives to achieve high levels of individual and organizational performance.Ability to work in a distributed team environment.What makes you stand out?Experience with supporting system integrations.Experience with Wolters Kluwer's Passport software solution is required or similar.Proficiency with Microsoft Office applications.Experience with collaboration tools such as Microsoft ADO.#J-18808-Ljbffr
