Service Delivery Manager (Remote)

.Percona stands as a trailblazer in the realm of open-source database technology, dedicated to empowering businesses with robust, scalable, and innovative solutions. With a commitment to excellence, we continuously redefine the standards of data management, helping organizations harness the power of open-source databases for optimal performance and efficiency.Position Charter:The Service Delivery Manager (SDM) role at Percona requires a strong set of skills and responsibilities to ensure the successful delivery of services to designated customers. As the SDM, you will be responsible for providing a personalized interface to clients, coordinating and overseeing the delivery of managed services and consulting projects from onboarding to day-to-day operations. Your ultimate goal is to ensure client satisfaction by meeting Service Level Agreements (SLAs) and other contractual obligations, which could encompass operational, commercial, and legal aspects.Additionally, your role involves working closely with clients to help them tackle challenges, provide expertise in building robust infrastructure, and be their main point of contact within Percona. You will also collaborate with internal technical teams to maintain strong relationships and deliver exceptional service through a customer-focused approach. Moreover, the SDM position offers a unique opportunity to influence product strategy and direction based on supportability and functionality considerations.Overall, the SDM role at Percona is challenging yet rewarding, requiring you to build strong relationships, drive client success, and collaborate with internal teams to ensure a cohesive approach in meeting customer needs