.**Your missions**As a **Service Delivery manager**, you are a **privileged business partne**r. In this sense, you oversee the following:- **- Participate/drive analysis stage, define/develop projects, and resource planning.- Follow-up/drive evolutions managed by central, engage hands-on actions/workarounds to ensure agility and reduce delivery timing.- Hands-on support and definition of systems and solutions to meet the corporate and regional strategy concerning the digital domain.- Hands-on support and maintenance of e-Commerce platforms with an emphasis on managing communications with Information Services central and regional teams.- Develop solid and close relationships with cross-functional Brand teams to form a cohesive and dynamic project team for the execution of critical projects.- ** Ensures that Information Services delivers the right level of servic**e and identify within Information Services the people who may bring the correct answer to the brand's digital needs.- Ensure close working partnership and proximity between Information Services central and regional teams.**Project Management**- **Manages/drives Digital project portfolio and initiatives.**:- Knowledgeable in core Project/Program management and Agile methodologies.- Ensure that customer needs, concerns, or complaints are understood and addressed following the organizational policy.- ** Drive business managers to define their needs.** Draw up general functional specifications and drive/participate in the choice of a solution (software, development, etc.) in collaboration with Project Managers or BPM.- Facilitate (hands-on) and manage integration activities of Digital, e-Commerce, and CRM platforms with any external or internal systems (ERP, WMS, external partners). Definition and execution of testing campaigns (integration testing and UATs) in close partnership with Information Services central and regional teams.- ** Strong Business / System analysis hands-on skills**: ability to formalize, analyze business requirements, assess their IT impacts, and engage in hands-on solutions.**Service Management**Monitors client satisfaction with the digital services proposed by Information Services.**Support & Management**- Day-to-day follow-up of all digital-based systems and solutions, including but not limited to orders and their end-to-end processing, etc.- Communication with business operational teams, front and back-office IT teams, and suppliers (payment, fraud,) to investigate potential problems- Qualification and follow-up of digital issues and their corrections both regionally and centrally- Ensure all digital regulatory compliance and audit regulations are met and alleviated.**Management**- **Strong ability to manage Customer Relationships and drive digital for America's region**:- This includes establishing and strengthening positive business relationships between the Brand and Information Services: service and results orientation, professionalism, and integrity