. Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Date: Jul 31, 2024Location: Mexicali, BCN, MX, CP 21385 Company: PACCAR PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business. Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started! Division InformationRequisition Summary We are looking for a high energy contributor who is willing to work in a dynamic, fast-paced environment and wants to make a significant difference for our business. This position provides technical support for our external customers. Responsibilities include initial assessment, triage, research, and resolution of incidents for PACCAR Enterprise Applications and Infrastructure. Job Functions / Responsibilities Proficiency in using incident management tools and processes Ability to assess, triage and resolve technical issues Create support instructions for new projects Maintain Knowledgebase and other internal processes and procedures Perform other duties as assigned Able to work flexible hours on request Support case and voice management using Service Management and Telephony tools, work after-hours support (on-call), holidays, or overtime as necessary (team rotation) This position is 100% phone support in an office/desk work setting. Manual dexterity is required. Qualifications A minimum of 2 years of experience in an IT Service Desk environment handling, escalating, and resolving IT systems, applications and operational problems is required. Qualified candidates must be flexible and able to work shift 8:00am and 5:00pm (Pacific Time). Candidates must have: Proven problem solving and troubleshooting skills Ability to work effectively within a team environment Knowledge of PC OS systems; hardware and software Demonstrated analytical skills Ability to effectively communicate both verbally and in writing Ability to prioritize tasks, manage time effectively, and meet deadlines (service level goals) Customer Service oriented Possess effective listening skills Proven ability to multi-task and stay organized Fluent in speaking, writing, and reading in English Education Bachelor's degree in Computer Science, Information Systems or equivalent experience required
