Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.
Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."
Why Join Diasorin?
**Impactful Work**: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.
**Global Reach & Innovation**: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.
**Diverse and Inclusive Culture**: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.
**Join Our Team**: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.
Job
Title
Service Leader - Latam
Job
Facts
**Organizational Area**: Services
**Country / State**: Bogotá / Colombia
**Place of work**: Latam
**Home / Office based**: Office-based
**Legal Entity**: DiaSorin Mexico S.A. de C.V.
**Professional Family**: AMS
**Reporting To**: Latam Director
Kind of contract
- Full Time / Part Time: Full time
- Permanent / Temporary: Permanent
**Job ID**:
Job
Scope
YOUR MISSION
Main
**Responsibilities**:
YOUR CONTRIBUTIONS
Coach the service people in the field guaranteeing the correct customer approach both in the technical aspects and softs skills
Train, provide and follow-up the Healthy and Safety aspects of the Service Activity promoting the safe environment for your employees, implementing new actions if necessary
Work close in the field with the Sales Team in order to check and to guarantee the client experience
Maximize customer retention rates by ensuring customer satisfaction in the proactively way
Follow the base installation and propose the correct allocation of resources effectively
Manage and control the quality of Services of the Third Party guarantying the correct SLA
Manage, develop, implement, and follow up the Implementation Projects
Manage, develop, implement, and follow up the Automation Projects
Manage the Refurbish Center and follow up all activities related
Work with the Distributors providing the training needs, following the quality of Service and controlling the equipment performance
Ensure effective cost management of the Service Department (Labor, Spare Parts, Assets, etc)
Represent the needs of the Service Department during meetings with the Managements and other departments within the organization.
Collaborate with Corporate Service to ensure compliance with the corporate policies, and supply adequate inputs into the Service Organization
Handle and maintain the recommended spare parts stock level, according to the corporate policies defined by the Corporate Service
Implement the upgrade and retrofit programs, according to what agreed during the International Service Meeting, and defined by the Corporate Service
Handle, monitor and improve the effectiveness of the Services Call Center
Handle, monitor and improve the effectiveness of the "Technical Support" to the Field Engineers (activities to be performed by the "Instrumentation Specialist")
Establish, track, and communicate departmental Key Performance Indicators (KPI) to measure performance, identify areas for improvement, and recognize success
Guarantee the accuracy of all audit process ensuring the correct procedures and the business alignment
Manage the stakeholder's activities, contributing ethically and technically in the presentation of DiaSorin products
**Qualifications**:
Experience
Personal Strengths
Mobility
YOU
**Education / Specialization**:
Bachelor's degree in Engineering, Business Area or Health Fields
Post Graduation's degree in Business is a plus
**Experience**:
5+ years of professional experience in the Diagnostic sector a managerial position in Services
**Technical Competencies**:
Knowledge of the laboratories' process flow, equipment maintenance and refurbishment
Project Management - validation and integration
Seasoned experience in using Microsoft Power Point, Word and Excel
**Skills**:
Strong leadership, coac
