.As part of our EY GDS-ServiceNow team, you will work to solve client problems using the ServiceNow platform. You will have the opportunity to work with a high-quality team and build innovative products that solve client problems. The opportunity We're looking for a Senior professional with expertise in ServiceNow Implementation to join the EY GDS ServiceNow team. This is a fantastic opportunity to be part of a leading firm while being instrumental in its growth. Your key responsibilities Perform Configuration/Customization of the ServiceNow system, including creation of workflows. Build service request fulfillment workflows from customer requirements, including requests, request items, and tasks using workflows, UI actions, client scripts, business rules, etc. Use scripting tools and ServiceNow functionality to automate routine tasks. Perform integrations and process automation using Orchestration, Web Services, SOAP calls, etc. Gather specifications from business departments and deliver a product/release that meets the needs presented. Interpret business and functional requirements and develop technical specifications documentation. Load, manipulate, and maintain data between ServiceNow and other systems as needed. Work with business liaison to generate dashboards, home pages, performance analytics data collectors, and reports as needed. Analyze and fully understand user stories and internal procedures to improve system capabilities, automate process workflows, and address scheduling limitations throughout the development and delivery of ServiceNow releases. Perform system and integration testing with sample and live data. Skills and attributes for success Authentication protocols such as Active Directory / LDAP or SiteMinder federation / Azure. Disciplined Agile Delivery software release build/deploy processes. Integrating with internal and external applications and systems. JavaScript, HTML, Angular JS, and good web design practices. Service Portal implementation experience - Strong Plus. Implementation experience on applications like HR, GRC, SecOps, CSM, PPM, APM, ITOM. Implementation experience on Performance Analytics. Knowledge of digital technologies like Machine Learning, AI, IoT, Blockchain. Agile methodology. To qualify for the role, you must have A college degree in a related technology field (Computer, Engineering, Science, etc.) or comparable job experience. Approximately 5 to 9 years of experience in a development role, exhibiting a progression of increasingly complex job responsibilities during this period. ServiceNow certifications are a plus. ITIL foundations certification is a plus. Ideally, you'll also have Knowledge about ServiceNow's latest version features. What we look for A team of people with commercial acumen, technical experience, and enthusiasm to learn new things in this fast-moving environment
