.The client is a technology-oriented company delivering retail oriented solutions to market through modern technology and constant innovation at a massive scale. Success in the role requires an innovative mind, strong people skills, a proven track record of delivering automation solutions, rigorous analytical skills, and a passion for automating manual workflows using a variety of technologies.This role is focused on administrating the company's ServiceNow instance while helping us constantly improve the solution and adding new functionalities to it. You will be working within the Collaboration group (System Administrator), Platform Engineering group (Automation team) and internal customers to handle common administrative tasks and take care of more complex tasks such as setting new integrations and flows.**Primary Accountabilities**:Maintain platform operability.Coordinate Platform upgrades when new releases are deployed.Create New Roles/View/Forms/Fields/Objects as needed.Collaborate with non-technical customers to build requested solutions / business needs into ServiceNow.Work to improve and automate workflows through the use of integrations with other solutions.Deploy Changes from DEV/TEST/PROD.Assist in Training and enabling users throughout the company to use new integrations.Work across diverse teams to design, develop, test, implement, and support technical solutions across our technologies.**Required Qualification**:Bachelors Degree in Computer Science or related field experience.3+ years experience in Customer Support.3+ years experience in ServiceNow Administration.Experience in ServiceNow Development.Experience with REST API integrations.Familiarity with Active Directory.Familiarity with Workday.Familiarity with Jira.**Preferred Qualifications**:2+ years experience with ITIL MethodologyExperience using RPA/Low-code platformsExperience with ServiceNow implementation**Individual Competencies**:Creativity/InnovativeSelf-ManagementTeamworkAdaptableAnalytical and Critical ThinkingProblem SolvingCollaborationTaking InitiativeAccountabilityUrgencyThe role requires a self driven person with initiative and willingness to improve the platform usage as maintaining its integrity while supporting all associates with the transition from our Previous ITSM solution. This role is divided into 3 parts, Customer Support to respond Associate requests in a professional and timely manner, System Administration, to handle maintenance tasks within the 3 different instances (dev/test/prod), and Developer to implement new workflows and help improve the platform usage.While performing the duties of this job, the associate is:Taking ownership of Customer requests through the platform.Attend regular meetings with other Team Members to discuss advances and share knowledge.Research and document requirements for future enhancements.Occasionally required to work after-hours for implementation/integrations to avoid disrupting working continuity and operability
