.**Position Overview**As part of the Services management team, manage a medium-sized or strategic Services Country delivering high quality, commercially responsible, value-driven billable consulting business, providing expertise to meet the goals of the business. Provide coaching in, and if appropriate, set the direction in own area of responsibility for the development and delivery of Services business and operations. Where appropriate, in partnership with the Country Management team, support and contribute to the sales and services pipeline strategy, understanding the services contribution requirements. Monitor allocated key projects/initiatives, actively engaging to review effective Services delivery in line with business guidelines and monitor customer satisfaction. Represent Siemens Industry Software on customer review boards for accounts, as appropriate, and provide a focus for customer relationship management.Lead a profitable strategic service commercial or support business operation, with direct or significant contribution to business decisions including profit/loss, cost control, business planning and mix, pipeline management, contracts management, pricing, monitoring, and reporting. Manage personnel decisions such as recruitment, training and development, performance management, etc., in line with relevant regulations for area of responsibility. Contribute to, and where appropriate, lead the delivery of Global initiatives originating from agreed Global Services priorities and strategy in own area of responsibility. Participate in, and where appropriate, lead management meetings and, as appropriate, contribute to zone level services meetings and/or councils championing issues and concerns.**Responsibilities**- Ensure the delivery of internal communications and awareness of corporate direction, mission, aims and procedures in business terms.- Execute the Services Country strategy for customer retention in conjunction with sales, pre-sales, and portfolio management.- Responsible for the **Services P&L** for area of responsibility within region/vertical, develops Services business plan in alignment to strategy.- Provide accurate forecasts and pipeline reports for Services business as defined by standard operating procedures, and report these to Country Services Management, Zone Management and Finance meetings as required.- Support the quarterly country/vertical Services review.- Direct the Services activities of a medium-sized or strategic Services and act as an escalation point for operational, project, process and/or customer issues, managing escalations through to successful resolution.- Pays close attention to key Services projects within area of responsibility and develops strong customer relationships to a senior management level helping support the improvement of the Services provision and development of future business.- Contribute to the definition of business processes around the delivery of services