Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 3+ years of general experience- Solid understanding/background from Last mile operations- English Intermediate-Advanced (B2+)- 1+ Years as people managerAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Amazon OperationsOperations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you'll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world's greatest selection of products and services with the world's best customer experience.The OTR team focuses in meeting our customers expectations by providing first class delivery services while liaising with multiple stakeholders to do so.The team is currently seeking a talented shift manager to support our last mile operations execution in the region.AmazonmexicoKey job responsibilitiesSetting and communicating performance goals while ensuring productivity on route is maximized through, training, analysis, and feedback of performance data on a periodic basis.Partnering with the AMZL Delivery Station under the roof (UTR) management team to establish and maintain quality control standards.Proactively identifying and leading process improvement initiatives and Lean tools.Cross functional coordination and task tracking.Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program.Ability to manage multiple complex projects simultaneously.Ensuring procedures are followed for safety, building security and product loss preventionCiudad De México, MEX, MEX- Ability to deal with ambiguity- Ability to deal with changing priorities.