**Responsibilities**
- Working cross functionally with customers and partners to address complex customer questions and drive incidents to
- resolution.
- Troubleshoot, isolate and resolve container orchestration/management issues, specifically Docker and Kubernetes.
- Analyze and categorize customer interactions trends to provide accurate and meaningful feedback to Engineering and
- SRE organizations.
- Build knowledge base articles.
- Participate in post mortem reviews, and drive ongoing improvement
- Obsessing over minute details to drive operational excellence in every aspect of their work
- You will be expected to make meaningful and significant contributions to company development of objectives and goals
- You will work on complex issues, analyzing situations or data that require in depth evaluation
- Your expertise and discretion will be required to think outside the box and resolve highly complex issues in creative and effective ways
**Requirements**:
- Hands-on experience with open-source technologies such as Kubernetes, Docker, Spark, Kafka, etc.
- Comfortable working with a very technical customer base
- Comfortable providing a wide range of support, from simple issue resolution to end to end on-boarding
- Strong familiarity with modern server technologies and architectures
- Strong attention to detail
- Excellent analytical capabilities
- Passionate about Technical Support
- Strong Communication skills
- Strong experience with troubleshooting
**We offer**
- Opportunity to work on bleeding-edge projects
- Work with a highly motivated and dedicated team
- Competitive salary
- Flexible schedule
- Benefits package - medical insurance, sports
- Corporate social events
- Professional development opportunities
- Well-equipped office
**About us