.Site Reliability Engineer - LeadApply locations Work from Home, Mexico time type Full time posted on Posted Yesterday job requisition id 29968FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!The Opportunity"The Site Reliability Engineering group is a global team tasked with providing 24x7 operational support of the company's Cloud, SaaS, ASP and hosted solutions. Those who excel in this role have the willingness and ability to jump in and learn new technologies as well as move between them quickly." - VP, Site Reliability Engineering.What You'll ContributeSupport the full stack of Public Cloud, Private Cloud and hosted web-based applications. Customer centric focused driving a commitment towards preventing recurring problems and enhancing support processes.Manage the operations and stability of the environments in accordance with established procedures and best practices.Contribute to continuous improvement within those processes and procedures.Drive incidents to resolution.Implement, monitor, refresh, and perform disaster recovery tasks on all supported applications.What We're SeekingStrong problem-solving and analytical skills.Excellent English communication and interpersonal skills.Ability to build rapport and handle customers over high-pressure situations and escalations.Proven experience with RedHat Enterprise Linux (RHEL).Knowledge of web technologies (JBoss, Tomcat, Apache HTTP Server, Open AM). Outsystems a plus.Support Knowledge of cloud platform Amazon Web Services (AWS) such as EC2, EKS, Lambda, S3.Support knowledge of containerization technologies such as Docker and/or Kubernetes.Experience with observability tools such as Kibana, Splunk, Prometheus.Working knowledge of relational database systems – MySQL, SQL Server 2005/2008/2012, Oracle 11 and Oracle RAC.Experience with LDAP design, implementation, and networking.Knowledge of Storage Management Solutions (SAN, NAS, etc.).Working knowledge of networking systems and protocols, firewalls, and TCP/IP networks, standards, and architectures. Hands-on knowledge of load balancers and firewalls desired.Familiarity with ITIL standards and technologies (ServiceNow).Scripting/programming experience in Puppet, PowerShell, PERL, .NET, Python, bash or UNIX Shell a plus.Experience in full-stack software development with Java, debugging, log analysis, is also a plus.Our Offer to YouA culture and work environment strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.The opportunity to make a difference by leveraging your unique strengths.Highly competitive compensation and rewards.Flexible work options, opportunities to give back to your community, social events with colleagues and a comprehensive benefits program inclusive of progressive parental leave