CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary.As a flexible first organization, you can find our remote and on-site locations here.CSG International, as the one of the largest business support solutions (BSS) providers, provides solutions to a global client base. Join an elite team of IT professionals who are driven for success in finding innovative ways to solve problems for our company and clients. We respond to the complexity of a dynamic, convergent world with a flexible set of needs-based solutions, innovative new technologies and forward thinking that helps our clients solve business problems and identify new opportunities and revenue streams.Position Details- A passion for technology and its use to solve business problems in a timely and robust manner- Ability to work within a cross-functional Agile team to develop new components in a highly iterative fashion. Involves close collaboration with product owners and QA- Develop critical components using AWS, Java,.NET, C# and SQL technologies.- Provides Level 2 Support to customers - resolving technical issues/error messages encountered by customers in a live production environment- Appropriately handling all customer issues including troubleshooting and providing feedback to the customer- Resolve complex technical issues- Perform under mínimal supervision on significant assignments- Ensure compliance with SLAs and OLAsRequired Knowledge, Skills and Experience- Skills: Java,.NET Core, C#, Python, JavaScript/HTML/CSS, SQL, AWS- 2+ years technical experience in software development and/or software support/maintenance- Bachelor's degree in Computer Science, Computer Engineering or a technically related field or equivalent experience- Willingness/availability for after-hours and night shifts support when needed- English verbal and written communication skills as well as interpersonal skillsAdditional Expectations- Basic understanding of client requirements- Ability to develop algorithms, to develop code, to unit test, to debug code, and to document- Works well within a team environment and Agile methods- Excellent verbal and written communication to effectively convey and clarify complex information- Ability to read, write, speak and understand the English language in a business environment- Accountable for professional working behavior to include; building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG's core competencies and values- Works independently and knows when to request assistance, code reviews, or design guidance from senior members of the team
