.OverviewMedallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens, and residents.We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.At Medallia, we hire the whole person.We are looking for a motivated Software Engineer II, Machine Learning to join our Medallia Athena Platform team.ResponsibilitiesParticipate in the development of the building blocks of the next generation of products at Medallia.Build analytics tools that utilize the data pipeline to provide actionable insights into customer feedback applying sentiment analytics, NLP, clustering methodologies, and generative AI.Design and implement APIs to power front-end applications.Implement internal process improvements: automating manual processes, optimizing data delivery, and redesigning infrastructure for greater scalability.Improve and maintain optimal data pipeline architecture.Create data tools for analytics and data scientist team members that assist them in building and optimizing our product.Implement scalable solutions for dealing with large data prepared by the data science team, making it available to clients with high performance.QualificationsMinimum QualificationsBA/BS degree in Computer Science or a related technical discipline, or equivalent practical experience.Strong experience in a technical role working on distributed systems and web services.2+ years performing software development in a production environment using a mainstream object-oriented programming language (Python, Java, or Scala).Engineering experience including distributed systems like Spark, Hadoop, Kafka, etc.Relational SQL including Postgres.Experience with services deployment and customization using K8s.Strong experience with code quality best practices and implementing testing architectures and modularization on large codebases.Preferred QualificationsExperience with data pipeline and workflow management tools such as Airflow or Kubeflow.Experience with big data tools: Hive, Presto/Trino, Redash.Familiarity with model serving platforms: TensorFlow, TensorRT, Triton, KServe.Microservices development using Django or Spring framework.Relational SQL and NoSQL databases experience, including Postgres and ElasticSearch.At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees
