Overview:We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.The Thunderhead Customer Success Team is looking for a Solution Architect to partner with our Client Success Directors, providing technical leadership, guidance, architectural & solution development required to make our customers successful using the Thunderhead ONE Platform.We believe: Every Experience Matters. Talent is Everywhere. All Belong HereAt Medallia, we hire the whole person.**Responsibilities**:- 3 - 5 years' professional experience, 2+ years' experience as software product development / engineering; SaaS / platform environment- Ability to leverage APIs to pass data to and from client systems- Demonstrated capability to analyze the rationale behind business requirements, explain how a solution design will address the business value/need and translate the requirements into lightweight, documented solution recommendations- Strong Front End capabilities, to include modern browser practices and JavaScript knowledge- Strong, demonstrated capability to create new solution components via Node JS, micro services, and serverless cloud computing services- Strong adherence to best practice solution design and execution to ensure reuse and transportability to other clients- Driven by customer satisfaction, you can manage expectations with empathy and professionalism- BS in computer science or related technical field or equivalent practical experienceQualifications:- Understanding of serverless architectures (e.G., Microsoft Azure, AWS Lambda, Google Cloud Functions)- Experience with Microsoft Azure- Mobile development and SDK experience, either iOS or Android- Experience with enterprise class software / platforms- 2+ years working in needs analysis, solution design and configuration/delivery of enterprise SaaS CRM and/or Digital Marketing solutions