.Sr Analyst Digital Solutions & Reporting ServicesLocation: Guadalajara, MexicoReports to: Program Manager, HR Digital Solutions, Vendor Management, Insights & Reporting ServicesThe Sr Analyst Digital Solutions & Reporting Services will play a crucial role in maintaining, optimizing, and supporting the Workday HCM, Time and Attendance, and Payroll systems. The overall responsibilities will include hands-on support/implementation of integrations, user security, system architecture maintenance, troubleshooting system issues, data analysis, vendor management, and coordination with other teams. S/he will work closely with the DHR COE to fulfill the technical needs of the business, collaborating with Business leaders, HR partners, and other HR COEs. S/he will explore and evaluate enhancements, considering the current and future desired state. It is expected to review Workday Community, UKG Knowledge map, and ADP training to stay on top of product changes.Core ResponsibilitiesSupport Workday HCM platform operations – including but not limited to transactional data management, foundational data setup, configuration (beginner/intermediate-level), security role/access management, mass data loads, EIBs/integrations, troubleshooting, data audits, and release management. Workday HCM scope of support includes Core HR, Talent Management, Talent Acquisition, Compensation, Learning, and Absence Management Journeys.Support UKG Kronos platform operations – including but not limited to transactional data management, business structure setup, pay rules and attendance policy configuration, accruals and scheduling setup, security access management, and troubleshooting.Provide targeted support for ADP Payroll platform – troubleshoot Workday-ADP data sync issues, integrations monitoring, and auditing.Assist users with Workday and UKG reporting inquiries and requests. Create/modify reports. Perform analyses as needed.Conduct data audits to ensure data quality and compliance with corporate data administration, security standards, HR policies, and procedures.Support new HR technology implementations, enhancement projects, and upgrades.Support testing efforts related to HR technology. Identify test scenarios, write test cases, and execute test scripts. Partner with internal/external technical teams to triage and resolve issues.Collaborate with internal/external stakeholders to deliver an engaging employee/customer experience. Partner with various HR teams to deliver services aligned to the HR Service Delivery model.Support management team in creating/maintaining operational dashboards for metrics/KPIs analysis, control, and monitoring.Collaboratively drive continuous improvement efforts - identify trends from the users' requests/issues, identify improvement/automation opportunities, etc.Resolve escalated inquiries from Customer Service Rep. & Functional Specialists regarding system inquiries or issues
