Sr. Analyst, Technical Support

Overview:Recruiter: Montserrat TavaresPosition reports to: Carolina PinedaCOMPANY OVERVIEW:Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight-management and personal care products are available exclusively through dedicated independent Members in more than 80 countries. Our Mission is to change people's lives by providing the best business opportunity in direct selling and the best nutrition and weight-management products in the world.STATEMENT:Job Qualifications:DETAILED RESPONSIBILITIES/DUTIES:- Work with Salesforce / HNCare to respond to consumer inquiries- Working ability to effectively recognize and manage interpersonal communication needs.- Participate in the on-call rotation for weekend support. When on call, be prepared to address technical issues at all timesREQUIRED QUALIFICATIONS:**Skills**:- Demonstrated ability to achieve results under limited supervision- Advanced English (Written & oral)- Strong written and verbal communication skills, with a demonstrated ability to communicate effectively with all levels of an organization- Effective working relationships with all functional units of the organization- Ability to interact effectively with individuals from different countries and cultures, with a sensitivity to cultural diversity- Knowledge of Databases including but not limited to SQL.- Thorough knowledge of information systems concepts and terminology- Strong work ethic with an emphasis on service and quality.- Ability to function as an effective team member or independently- Motivated self-starter with initiative- Experience with Microsoft Office Word, Excel, & PowerPoint- Schedule availability**Experience**:- 1 - 2 years demonstrated experience in the Technology/IT industry.- 1 - 2 years demonstrated experience with Customer Support.- 1-year in current position.**Education**:- Bachelor's Degree completed or in progress (Desirable)PREFERRED QUALIFICATIONS:- Excellent oral and written communication skills- Strong interpersonal and conflict resolution skills- Knowledge in Databases (SQL)