.Sr Cloud Engineer – Remote within MexicoWhat you will do:Serve as escalation point for anything related to our Virtual Desktop ecosystem and drive day to day administration and management.Provide ongoing senior level guidance and support for AVD and other cloud technologies.Create and proactively maintain accurate AVD documentation.Automate typical daily provisioning and decommissioning Virtual Desktops, incidents, requests, and problem management in our ticketing system.Proactively ensure the highest levels of reliability in our Virtual Desktop environment.Contribute to maintain our Cloud Operations KPIs and SLAs related to Virtual Desktops.Troubleshooting and analysis of system issues.Implement hygiene processes to enhance our teammate experience with Virtual Desktops.Contribute to capacity planning related forecasting and trending of our Virtual desktop environment.Mentoring other Engineers as needed.Other Tasks assigned by Management.Who you are:5+ years of experience within Azure Virtual Desktops.Bachelor's degree or equivalent experience in Computer Science or related field.System expertise in multiple technologies Cloud, Windows, Linux, VMWare, etc.Analytic, problem solving and technical skills.Expertise in Automation, scripting, or coding.MS Office 365 experience.Active Directory/Azure AD.Nice to have:University Degree or equivalent experience and minimum 5 years of prior relevant experience.Experience with cloud services, SaaS, IaaS.Experience with Enterprise level support.Work results can influence short- and long-term tactical decisions and contribute to long term strategies and results. Sets day-to-day objectives and delivers job responsibilities that impact areas that are directly linked to own team as well as other related teams.We can offer you:A highly competitive compensation and benefits package.A multinational organization with 48 offices in 19 countries and the possibility to work abroad.10 days of paid annual leave (plus sick leave and national holidays).Maternity & Paternity leave plans.A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).Retirement savings plans.A higher education certification policy.Commuter benefits (varies by region).Extensive training opportunities, focused on skills, substantive knowledge, and personal development.On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms.A flat and approachable organization.A truly diverse, fun-loving and global work culture.At Synechron, we believe in the power of digital to transform businesses for the better
