.Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.Job SummaryTo support our extraordinary teams who build great products and contribute to our growth, we're looking to add a _Sr. Director, Global Program Management_ located in _Guadalajara, North Campus_- ._Reporting to the VP Operations, the _Sr. Director, Global Program Management_- _Responsible for projects on a global basis that are interrelated from the perspective of customer, technology and or product platform and provide guidance, direction and support to the Project managers assigned to these projects. To ensure, through governance, that there is strong collaboration between the different functional areas involved in the project(s) ensuring effective planning and execution of project activities.What a typical day looks like:- Manage customer relationship on a Global basis and will act as the key escalation point globally for all product programs, projects and operational performance issues.- Facilitate collaborative communication between all functional areas within a location / business group/vertically integrated organization.- Facilitate external two way communication between Customer and Flex Sites.- Manage the process to ensure Customers expectations are clearly defined, understood and communicated across the appropriate Flex Organizations- Work with Design and Operations globally to ensure the appropriate Project Managers and project resources are assigned to all customer projects- Accountable for the performance of the FPLC project team(s) and Project manager(s) and ensure all project managers, program managers and project teams adhere to the Flex Product Life Cycle Process (FPLC) process no matter where the projects are initiated from.- Provide the necessary leadership and support to Project Managers (design, NPI, lead etc.) to manage projects in line with project management processes and associated policies and procedures.- Ensure collaborative cross-functional project team participation to effectively initiate, plan, execute, monitor and control all phases of a project or subproject to ensure work efforts are executed on time, within budget, and according to stated requirements reliably and repeatedly
