Sr. Manager - Operations

Demonstrate Transplace Leadership Principles o Lead by Example o Communicate Effectively o Build a Great Team o Deliver Results- Operations Management (P&L Ownership, Strategic Development, Overall Operations)- Customer Relationship (Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.)- Meet or Exceed Transplace Targeted Financial Objectives- Ensure appropriate use of internal service providers where benefits exist for Transplace and the Customers - Meet or exceed Customer financial and service targets- Active development, distribution and customer alignment of business metrics that highlight both financial and service value - Renewal of contract with customer - Ensure team development and growth aligns with Corporate development goals**Skills**: Required- Account Management- Bilingual English/Spanish- Business Intelligence- Continuous Improvement- Customer Service- Financial Analysis- Leadership- Utlization of TMS Technology- Microsoft Office- Planning/OrganizingPreferred- Interpersonal Skills- Tableau**Behaviors**: Required- Enthusiastic: Shows intense and eager enjoyment and interest- Leader: Inspires teammates to follow them- Team Player: Works well as a member of a group- Innovative: Consistently introduces new ideas and demonstrates original thinking**Motivations**: Required- Self-Starter: Inspired to perform without outside help- Goal Completion: Inspired to perform well by the completion of tasks- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization