.The impact you will have:- You will be working directly with operations, UX, marketing, and technology teams to help develop short and long-term strategic of Punto99, ensuring we have the best operations worldwide- You will establish product vision, goals and key business metrics/indicators (KPIs) for fulfillment tech- You will deliver on rigorous, quantifiable business objectives in a matrixed, multi-functional organization.- You will lead projects through the definitional stages, working to ensure that we're working to solve the right problem and have clearly articulated problem statements and goals identified.- You will have end-to-end ownership of the product strategy and great influence on the software development roadmap. You will be expected to create the long-term product vision, influence partner teams towards your vision, determine and build business metrics to help prioritize and drive execution towards the vision.- You will oversee user interface design, usability testing, customer research, metrics and data analysis- You will promote data-based decision making- You will test prototypes and hypotheses with users to collect feedback- You will launch experiments and evaluating how they perform and how to iterate- You will share your work to peers and leadership, asynchronous and in-person- You will take part in weekly design critiques, workshops, all-hands and squad meetings- You will interact with customers to understand the root cause for questions and queriesSenior level at 99 Minutos means:- You can run independently or give direction to your squad- You can lead discovery and ideation workshops and effectively align a group- You have a track record of designing complex flows and customer journeys- You'll regularly make use of your soft skills: listening, negotiating, decision-making, expressing feedback with kindness and candor- You'll spend time providing mentorship to other designers- You'll play a key part in hiring, onboarding, and improving our team's culture and engagement- Effective articulation of ideas and solutions- Thrives in ambiguity and has healthy curiosity- Contributes to our culture: motivation, optimism, quality, integrity- You have experience in managing products related to ecommerce, marketplace, software or any digital product or serviceWithin three months, you will:- Get to know our existing teams and processes- Propose improvements to our processes- Start solving complex customer service issues and proactively heading off negative service trends.- Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures- Development, analysis and improvement of new strategies and procedures