The goal of Amazon Logistics Last Mile Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services. To that end, Amazon is seeking a strategic and tactical leader, with a penchant for process deployment, communication, boots on the ground, root cause dive deep, and roll up-your-sleeves success.
In this role, you will be primarily responsible for the end-to-end program management of the deployment, implementation and launch of the strategic programs and to effectively engage with stakeholders across various teams and to drive actionable solutions to unique challenges.
Key job responsibilitiesResponsibilities include (but are not limited to):
Strategic and tactical leadership of last mile quality initiativesCross functional coordination and task trackingCommunications across various teams to ensure alignment of goals and tasks to guarantee the overall success of the programsStrategic planning and forecasting to appraise performance and problem resolutionAbility to manage multiple complex projects simultaneouslyWork within various time constraints to meet critical business needs; we work fast and hardManagement and execution of cross-functional projects or components of large programs including data gathering, manipulation and analysis, forward looking supply chain approaches and communication of insights & recommendationsCreating and implementing improvements to our transportation network that deliver flexible and efficient products on behalf of our customersDeployment to various geographies within Mexico in order to launch the most innovative delivery solutions. A day in the lifeReview metrics of third party providers on a regional/national scale to find root causes on several defects.Write documents to ask for resources, support, guidance from leadership.Discuss opportunities to improve quality of providers.Work with BI teams to improve automation on information for analytics.Meet with providers to explain the metrics they need to deliver. About the teamAt Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Partners) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, we support our Delivery Station teams to ensure that millions of packages reach their final destination as efficiently as possible.
BASIC QUALIFICATIONSEnglish and Spanish fluencyCompleted Bachelor Degree7+ Years of general experience5+ years of program or project management experienceExperience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS2+ years of driving process improvements experienceMaster's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.Last Mile previous experience Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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