.Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities. Lead or senior levels of these positions may: - Handle escalated or more complex issues, - Coordinate team activities or those of agency contract staff, - Support supervisor or manager activities, - Support the design, review and implementation of processes and procedures.**General Job Description**:- Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.- Assists customer by tracing packages, answering questions regarding FedEx products and services, and providing over-the-counter service. - Answers station lines and takes information for pickups.- Types or otherwise prepares various operations reports.- Calls all Hold-at-Airport customers.- Maintains and audits all records and files as assigned.- Audits airway bills and records as required.- Provides administrative and clerical support to Station Ops. Manager.- Checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with Customs documentation required at destination.- Interfaces with customers on customs related issues.- Handles customers with packages in cage.- Maintains neat and clean appearance of the workplace/front counter, self and uniform.- Recognizes new customers or additional business opportunities and offers the most suitable services and solutions, opens new accounts, obtains additional shipments and submits sales leads- May be required to perform other duties as assigned**Minimum Requirements**:**Minimum Education**:- High School Degree/Equivalent.- Proficiency in English (600 TOEIC points).**Minimum Experience**:- Previous clerical or customer service experience in a service environment or eighteen (18) months experience as a Service Agent.**Minimum Required Skills**:- Good general office skills required including light typing, filing, and computer literacy.- Excellent communication, organizational, and human relations skills.- Ability to successfully complete the Reading, Listening, Sorting, and math sections of the Basic Skills Test.- Clear and articulate speaking voice.- Ability to lift 70 lbs and to maneuver any single package weighing up to 150 lbs with appropriate equipment.- Clean cut and neat appearance.Note: Testing requirements can be waived only for career progression within the same family
