**Position Summary**Under the supervision and guidance of her/his primary Community of Practice Lead and Product Group Manager, the Sr Specialist is responsible for sustain, deployment, retirement and leverage for a product or a platform. This role is responsible for the effective and efficient operational support of the aligned products. S/He is also responsible for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved. May also coordinate activities of Specialists and Jr Specialists or cross streams when involved in projects.**A day in the life of...**- Ensures the delivery of efficient and secure IT operations, supports IT systems that fulfill the needs of the business, and provides input to the development team and tech lead as well as to peers responsible for other aspects of operations- Oversees the support processes that include incident, problem, change, configuration, and event management- Ensures IT strategic service partners provide the required level of service, system performance and functionality required to meet business commitments- Supports the implementation and management of quality and efficiency improvements of IT service delivery, to drive value and support- Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IT operations environment- Runs small-scale projects (managed work activities) for the deployment of functionalities- Cost optimization**What will make you successful**- 5+ years of experience in IT, preferably working in a DevOps environment- Experience in service management principles and execution- Demonstrated experience in establishing standard processes and managing performance to achieve key metrics- Experience explaining technical concepts and technologies- Experience with effective communication at different levels in the organization and in English- Experience working in a global environment and with virtual teams- Cloud FinOps - Cloudability Inc., Azure Advisor- Cloud governance - Capacity planning, sizing.- Cloud cost management - Cost optimization