Together we are powering the future of Higher Education:Here at Ellucian, we are motivated by a mission ~ the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,900 customers and reaching over 22 million students in 50+ countries. We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.About the Opportunity: Ellucian is seeking an Associate Analyst, this position will require a mixture of strong technical troubleshooting abilities, clear and precise communication, customer service skills, and strong IT service management process knowledge.**Where you will make an impact**- Assist the ServiceNow Support team in providing communication, training, configuration, testing, and maintenance activities across the entirety of the ServiceNow Platform.- Communicate (via multiple channels), to provide internal employee, and external client support around any issues, problems, or questions, they may encounter.- Proactively identify, document, manage, and resolve, directly assigned & self-generated tasks related to platform support and maintenance.**What you will bring**- 1-3 years of providing technical problem-solving and IT troubleshooting support.- Solid foundational knowledge of: PaaS/SaaS systems, relational databases, industry support-standards (ITSM/DevOps/Agile/KSI), logical problem-solving.- Familiarity with ServiceNow or other ITSM-based software platforms.- Successful track-record working against multiple projects, objectives, and priorities, in a deadline-driven environment.- Ability to produce 'on-time' deliverables and proactively identify issues & solutions, with mínimal supervision, as a member of a fully remote team.- Strong process-driven technical troubleshooting and corresponding documentation.- Ability to explain or describe complex technical issues in plain English (written & verbal)- Demonstrated proficiency with ITIL support delivery process.Effective and appropriate communication with team members, other company employees, vendors, and clients.What makes #Ellucianlife:- Comprehensive health coverage: family major medical expenses, dental and life insurance.- Christmas bonus 30 days- Saving fund- Monthly food coupon- 15 workdays vacation- Thrive Flex Program that allows you to contribute towards your health, financial or learning interests- 5 charitable days to support the community that supports us- Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.- Parental leave- Employee referral bonuses to encourage the addition of great new people to the team- We Foster a learning culture with:- Tuition Reimbursement Assistance- Professional development opportunitiesLI-AM1LI-Remote