Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.THE ROLEProvides expertise and assistance to resolve problems/issues on T24 application raised by Temenos customers in the region. The individual is expected to work closely with the Technical Support Team and assist customers with a variety of different questions, concerns, and problems in an efficient and timely manner by taking ownership of each case from beginning to end.OPPORTUNITIESYou will provide guidance and advice to less experienced Product Support consultants in case of complex issues.You will have strong proficiency in the tools, systems, procedures that are used to accomplish the job.You will track and maintain constant communication with the customer from the beginning to the end of any established case, issue, or concern.You will be responsible for maintaining a positive and loyal relationship between Temenos and its customers.SKILLSYou should have 5+ years of experience in customer support required.You should be bilingual in English and Spanish.You should have a Bachelor's Degree.You should have technical knowledge as you will be supporting a bank platform.VALUESCare about people's needs.Commit to all assigned duties.Collaborate with all the Product Support Team.Challenge and grow yourself working with dynamic teams.SOME OF OUR BENEFITS include:Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month.Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership.Family care: 4 weeks of paid family care leave.Recharge days: 4 days per year to use when you need to physically or mentally recharge.Study leave: 2 weeks of paid leave each year for study or personal development.#J-18808-Ljbffr
