.Company DescriptionOur NielsenIQ Technology teams are working on our new "Connect" platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ's data and insights to innovate and grow.Job DescriptionProvide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAsResearch, diagnose, troubleshoot and identify solutions to resolve customer technical issuesCollaborate internally and support the technical onboarding of new customers including users' set-ups, configurations, etcMonitoring & validating data automated processesDocument knowledge and help educate colleagues and teammates on technical casesKeep current with product knowledge and latest features and functionalityQualificationsBachelor's degree in information systems, computer science, industrial engineering or equivalentStrong troubleshooting and problem-solving skills while being highly detail orientedStrong customer service orientationGreat written and verbal client communication skillsGood level of written and spoken English and Spanish – must have!Strong SQL background - must have!Willingness to work outside of business hours from time to timeTeam spirit, self-motivation and a positive attitudeThe ability to work with multiple interfaces and tasks in a dynamic environmentNice to have:Experience in technical support or software product implementationsKnowledge in Linux systems, utilities, and scriptingExperience with supporting an analytic product in a SAAS environmentDevelopment skillsKnowledge of ETL processesBusiness orientation specifically in Retailer domainAdditional InformationOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)About NIQNIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.For more information, visit NIQ.ComWant to keep up with our latest updates?Follow us on: LinkedIn | Instagram | Twitter | FacebookOur commitment to Diversity, Equity, and InclusionNIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us
