DescriptionSupport EngineerVirtualentAbout UsHey there! We're an IT staffing company that's all about matching top talent with amazing opportunities. We're on the hunt for a passionate and proactive Support Engineer who can keep the gears of IT operations running smoothly. If you're someone who thrives in a dynamic environment and loves solving complex problems, then we want to hear from you!What You'll DoMaintain IT operations (Unix/Linux, Messaging middleware, Databases, App/Web servers)Manage and own support requests through our ticketing systemTroubleshoot and resolve issues, collaborating with the right resourcesPrioritize and manage client requests and escalationsComplete projects on time to your supervisor's satisfactionBe on-call for after-hours emergency supportAssist in testing new features and upgradesCreate how-to documents and tutorialsDocument enhancement requests to boost productivitySupport client customizations and share best practicesTroubleshoot and debug SQL/PLSQL code and shell scriptsAutomate processes for infrastructure and servicesOperate effectively even in unclear situationsKeep monitoring, alerting, and reporting up to dateCollaborate in a virtual team environmentContribute to knowledge-sharing and diagnostic toolsBasic QualificationsExperience: Proven experience in maintaining Unix/Linux operating systems and related IT operations.Technical Skills: Strong troubleshooting and debugging skills with SQL/PLSQL code and shell scripts.Communication: Excellent communication and documentation skills.Proactivity: A proactive attitude towards problem-solving and client satisfaction.Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.Team Player: Ability to collaborate effectively in a virtual team environment.Automation: Experience with automation tools and scripting for infrastructure management.Nice to HaveCertifications: Relevant IT certifications (e.G., Linux+, AWS Certified Solutions Architect).Tools: Familiarity with tools like Wiki, Collaborate, and various ticketing systems.BenefitsCompetitive salaryHealth, dental, and vision insuranceFlexible working hoursOpportunities for professional developmentA supportive and dynamic work environmentReady to take the next step in your IT career? Apply now and join our team of dedicated professionals who are making a difference in the IT world every day!#J-18808-Ljbffr