.At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities—ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.Support Engineer - Engineering ServicesWhy We Have This RoleQualtrics is looking to hire a support engineer to support our Engineering Services team. We are looking for someone who is technically curious and confident, with an innate ability to solve problems. You get a thrill out of solving customer issues by diving deep to understand and address the root cause, not just the symptom. You will be responsible for identifying trends and building solutions or processes that effectively reduce the effort needed to support custom engineering services and products.How You'll Find SuccessYou look forward to blowing away your customers' expectations.You enjoy working on all levels of the technical stack and love diversity in both technology and problem domain.You collaborate effectively and have fun doing it!You're comfortable switching context when required to dive into emergent issues or take advantage of timely opportunities.You will collaborate with customers, customer support, and client success teams to triage and verify potential problems.How You'll GrowYou will be in charge of increasing the visibility and tooling of our current services, which includes modernizing our monitoring systems and processes.Ability to retain composure under stressful conditions, communicate effectively with a wide array of individuals and different roles at Qualtrics, and get the right things done.Things You'll DoYou will have a significant impact by automating solutions to common issues.You will collaborate with multiple engineering and delivery teams to triage and raise configuration and software issues.You will come together with the technical leads and program managers on client communications and drive operational initiatives.You will build and maintain dashboards, monitoring, and alerting in several different systems