**General Description**:
The Support Lead is tasked to lead production support of deployed automations. This role will own maintenance and support of deployed UiPath automation and the UiPath environment for Nissan Americas.
**Key Responsibilities**:
- ** Process Monitoring and Maintenance**:Monitor the performance of health of RPA bots and automated processes.
- Conduct regular audits and reviews of RPA workflows to identify areas of optimization and improvement.
- Collect and analyze data on RPA Bot performance; generate dashboards to track key performance indicators and trends over time.
- ** Technical Support**:Provide technical support and guidance to the automation team and end-users.
- Troubleshoot issues related to automation tools, processes, and infrastructure.
- Collaborate with Developers and Support Engineers to diagnose and resolve complex technical problems.
- Manages monitoring and support team to allocate effort across operational responsibilities.
- Provide Technical guidance and mentorship to team members, helping them grow and develop their skills.
- ** Incident Management and resolution**: Support the investigation root causes of incidents and implement corrective actions to prevent recurrence.
- Document incident details, resolutions and lessons learned for future reference through the authorized platform.
- ** Continuous Improvement and Change Management**: Focuses on continuously improving the robots' operational performance and resource allocation via advanced reporting and analytical tools within the organization.
- Implement changes and updates to RPA solutions to enhance efficiency and reliability.
- Manage change requests and assess the impact of proposed changes on existing RPA processes.
- Communicate changes to stakeholders and ensure proper documentation and testing procedures are followed.
- Use performance insights to make data driven decisions and prioritize areas for improvement.
- **Compliance and Security**:Ensure compliance with regulatory requirements, standards and policies governing automation implementation and data privacy.
- Implement security measures to protect sensitive information processed by automation.
- ** Stakeholders Management and Engagement**: Collaborate with business analyst, process owner and stakeholders to gather requirements, provide updates, and address concerns.
- Collaborate with Automation Cloud Administrator and Infrastructure Engineers to ensure the automation program has a strong and secure base to operate on.
- Ensures development teams have required infrastructure and access in place to execute development plan.
- ** Documentation**: Develop and Maintain documentation for RPA standards, best practices and troubleshooting procedures.
- Create knowledge base articles and training materials for RPA users and support employees.
- Ensure that documentation is up to date and accessible to relevant stakeholders.
**Education/Certifications**:
- Bachelor's degree in computer science, Computer Engineering, Mathematics, or related field.
- Postgraduate degree - Desirable.
- ** UiPath** Automation Developer Professional Certification - Desirable.
**Previous Work Experience**
- 3+ years of Development and Support Experience in a Senior Lead role, experience in automation development and support using UiPath.
- 1-2 years of managing RPA Development and Support.
**Other Knowledge, Skills and Abilities**
- Language: Spanish & English intermediate to advanced, Portuguese Desirable.
- Must have:
- Experience leading and managing high performing teams.
- Experience with enterprise-wide business process improvement initiatives.
- Experience with agile development and software development life cycle (SDLC) processes.
- Possesses strong communication skills with the ability to present technical details to a non-technical audience.
- Strong problem-solving skills and the ability to make informed decisions, balancing technical considerations with business objectives.
- Nice to have:
- Working knowledge of BI tools such as Power BI or Tableau.
- Expertise with the entirety UiPath Automation Cloud suite.
- Experience with cross-regional teams.
- Competencies:
- Focus on results, customer orientation, negotiation and conflict management, effective communication, problem solving, teamwork, planning and organization, work under pressure, stakeholder management, change management, leadership.
**Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
**Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender
