Support Operations Representative

**_ Responsibilities: _**
- Develops product support plans on medium complexity product families.
- Represents services on product core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.
- Sets product service metric goals, monitors product support business performance and identifies what corrective action is required.
- Collaborates with regions/WW regarding service and support planning, implementation and performance.
- Performing business analysis identifying improvements.

**_ Education and Experience Required: _**
- Typically 3+ years experience in directly related business.
- Typically first level university degree or equivalent work experience.

**_ Knowledge and Skills: _**
- Moderate knowledge of IT and services industry.
- Must be able to analyze problems and solve them creatively.
- Good communication skills.