Key Job Accountabilities:
- Follows established change management policy and procedure to research and recommend new technology, test and implement system updates, modifications or deletions. Works to ensure systems remain healthy and available while delivering flawless execution to common, customized and complex tasks as well as strategic projects.
- Partner and collaborate with members of global IT including project management, solution management, infrastructure and Engineering Solutions to deploy high complexity purchased or developed technologies that support business requirements.
- Ensures user satisfaction by resolving common, customized and complex operational issues regarding areas of expertise or assignment, utilizing Plexus policies and/or procedures. Identifies permanent resolution through root cause analysis.
- Own and maintain systems, networks, technologies or processes that provide a solution to a business function of Plexus. The support of moderate and high complexity and / or customized solutions to ensure the availability, integrity, security and recoverability of Plexus data on a 24 x 7 x 365 basis. This includes ticket escalation and resolution; patch management and deployment; performance and availability monitoring; resource capacity and management; upgrade execution; system documentation; installation and configuration.
- Develop, enhance and follow policies and procedures that are established to deploy, manage and support systems which provide services to global, regional or local Plexus personnel and/or customer needs.
Additional Accountabilities:
- Ensures user satisfaction by resolving operational issues regarding areas of expertise or assignment, utilizing Plexus policies and procedures; includes development and maintenance of standards and documentation related to the accountabilities above.
- Provides evidence of activity based on scheduled routine or in support of ongoing audit.
- Follow known practices or procedures to ensure that Plexus systems remain within compliance of established government regulations as well as efforts to ensure that infrastructure has appropriate measures or patches to protect from cyber-attacks.
- Assists in the deployment of code or system changes within a multiple tiered environment that could include levels of development leading to production.
- Assists with the operational duties of system backup, system recovery, business continuity and disaster recovery.
- Partner with members of Solutions Management or Project Management to manage and/or deploy purchased or developed technology to support a business requirement.
- Deploy and/or manage solutions that are integrated as part of a total IT solution for a global market of Plexus personnel, vendors and customers; includes development and execution of educational materials designed to prepare internal customers for making effective decisions related to data communications needs.
- Additional duties as assigned.
Education/Experience Qualifications:
- A minimum of a Bachelor's degree is required; a Master's level coursework is preferred.
- 7 years of related experience is required; 8 or more years of related experience is preferred.
An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.
Other Qualifications:
- Working knowledge of at least one of the following: Windows operating systems, UNIX or UNIX derivative operating systems, WAN, LAN, VPN, wireless systems, or storage
- Troubleshooting skills requiring the review of a variety of factors and certain degree of creativity and latitude.
- Proficient use, general understanding or ability to learn scripting and automation tools to improve efficiencies or effectiveness of the System Administrator role
- Excellent communication, organizational, time management and problem solving skills.
- Computer literacy in Windows environment including but not limited to word processing, spreadsheets, flowcharting and other software development, documentation, or project management tools needed to perform assignment.
- Maintain the confidentiality of all departments, company and customer information while working safely at all times.
- Excellent customer service skills including direct interaction with users, assertiveness and persistence to address issues to closure.
- The ability to support around the clock monitoring and management and may result in support or activities after normal business hours.
Work Environment:
- The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level.
- This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform._
