**Work Schedule**Standard (Mon-Fri)**Environmental Conditions**Office**Job Summary****Key Responsibilities**- Coordinate and support instances, including user management, permissions, workflows, schemes, and project configurations for Jira, Confluence, and Jira Align.- Install, configure, and run add-ons and plugins.- Implement and maintain automation rules using Jira Automation and Script-Runner.- Work on external integration with Atlassian products, including Jira Align.- Customize Jira projects, workflows, screens, fields, and other components to meet business requirements.- Optimize Confluence spaces, templates, and macros to improve user experience and efficiency.- Develop and maintain custom scripts and reports as needed.- Provide technical support for Jira, Confluence, and Jira Align users, solving issues and resolving them in a timely manner.- Perform regular system audits, backups, upgrades, and performance tuning.- Ensure systems are up-to-date with the latest patches and versions in a Linux environment.- Build and maintain comprehensive documentation for Jira, Confluence, and Jira Align configurations, processes, and standard methodologies.- Conduct training sessions for users and customers to promote standard methodologies and effective use of Jira, Confluence, and Jira Align.- Engage closely with IT, development teams, project managers, and other customers to understand requirements and provide solutions.- Participate in multi-functional team meetings to gather requirements and provide input on system enhancements.- Ensure Jira, Confluence, and Jira Align are aligned with internal security policies and external regulations.- Lead user access and permissions to maintain system security.- This role may require occasional on-call support and the ability to work flexible hours.**Qualifications**- Bachelor's degree in Computer Science, Information Technology, or a related field.- Proven ability in administering and configuring Jira, Confluence, and Jira Align.- Strong familiarity with the Linux environment every day.- Atlassian certifications (e.G., ACP-100 Jira Administrator, ACP-200 Confluence Administrator) are a plus.**Skills**- Proficiency in Jira, Confluence, and Jira Align administration.- Experience with Jira Query Language (JQL) and scripting languages (e.G., Groovy, Python).- Familiarity with database management and SQL.- Knowledge of ITSM, Agile, and DevOps practices.- Superb communication and interpersonal skills.- Ability to work independently and as part of a team.- Meticulous with a focus on quality and continuous improvement.