**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Summary**
**Key Responsibilities**
- Coordinate and support instances, including user management, permissions, workflows, schemes, and project configurations for Jira, Confluence, and Jira Align.
- Install, configure, and run add-ons and plugins.
- Implement and maintain automation rules using Jira Automation and Script-Runner.
- Work on external integration with Atlassian products, including Jira Align.
- Customize Jira projects, workflows, screens, fields, and other components to meet business requirements.
- Optimize Confluence spaces, templates, and macros to improve user experience and efficiency.
- Develop and maintain custom scripts and reports as needed.
- Provide technical support for Jira, Confluence, and Jira Align users, solving issues and resolving them in a timely manner.
- Perform regular system audits, backups, upgrades, and performance tuning.
- Ensure systems are up-to-date with the latest patches and versions in a Linux environment.
- Build and maintain comprehensive documentation for Jira, Confluence, and Jira Align configurations, processes, and standard methodologies.
- Conduct training sessions for users and customers to promote standard methodologies and effective use of Jira, Confluence, and Jira Align.
- Engage closely with IT, development teams, project managers, and other customers to understand requirements and provide solutions.
- Participate in multi-functional team meetings to gather requirements and provide input on system enhancements.
- Ensure Jira, Confluence, and Jira Align are aligned with internal security policies and external regulations.
- Lead user access and permissions to maintain system security.
- This role may require occasional on-call support and the ability to work flexible hours.
**Qualifications**
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven ability in administering and configuring Jira, Confluence, and Jira Align.
- Strong familiarity with the Linux environment every day.
- Atlassian certifications (e.g., ACP-100 Jira Administrator, ACP-200 Confluence Administrator) are a plus.
**Skills**
- Proficiency in Jira, Confluence, and Jira Align administration.
- Experience with Jira Query Language (JQL) and scripting languages (e.g., Groovy, Python).
- Familiarity with database management and SQL.
- Knowledge of ITSM, Agile, and DevOps practices.
- Superb communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Meticulous with a focus on quality and continuous improvement.