Your responsibilities include resolving technical issues, performing system monitoring, and collaborating with internal teams to implement best practices. You will also engage with customers to understand their needs, provide training, and deliver exceptional customer service. This position requires strong problem-solving skills, technical proficiency in OCI, and a commitment to enhancing customer satisfaction. As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.Requirements:3+ years of relevant Cloud IAAS & PASS (preferably OCI) experience and ability to communicate effectively.6+ years of overall experience in any domain, preferably database or system or network administration.Experience on Cloud Database Services - preferably OCI VMDB, EXACC, EXACS, ADB, ADW, MYSQL, and NOSQL DB.Proven experience in implementing, monitoring, and maintaining Cloud (AWS or AZURE or OCI) solutions.Cloud Compute: Creation and maintenance of instances, scaling, OS Management Services.Cloud IAM and IDCS: AuthN, AuthZ, federation using SAML & Identity cloud service, Create/Manage Compartments, User Groups, Policies, dynamic user groups.Cloud Networking: VCN, Subnets, Gateways (IG, NAT, DRG, Service, Local Peering), Security Lists, Route tables, Network Security Group, VPN tunnels, Fast Connect.Cloud Storage: Storage best practices, storage performance metrics, Object Storage, Block Volume, File Storage, Storage Migration services.Cloud Security: Cloud guard Assessments, Configuration of Vault and Bastion.Export & importing of SSL Certificate and updating of SSH Public/Private Keys.Knowledge on Observability and Management - Monitoring, Logging and Basic concepts of Logging Analytics.IaaC tools like Ansible, Terraform, etc.Should be able to understand business requirements and map them to proposed solutions/enhancements.Ability to drive performance issues and complex architecture issues.Knowledge on OIC management of Oracle integrations.Multi-cloud exposure is a plus: AWS, AZURE, GCP.Certifications: OCI Architect Associate, OCI Architect/Operational professional Certification (preferred), or AWS Professional Architect or Azure Cloud Architect.Career Level - IC3#J-18808-Ljbffr
