.IGT (NYSE : IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital.Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth.We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility.IGT has approximately 10,500 employees.Position ObjectiveDesigns, develops, troubleshoots, and debugs software programs for enhancements and new products. Develops software and support tools for design, infrastructure, and technology platforms, including operating systems, compilers, routers, networks, utilities, databases, cloud-based tools, and internet-related systems.Determines hardware compatibility and/or influences hardware design.Functions and ResponsibilitiesIn-depth knowledge of operating systems, network infrastructures, and relational databases as they relate to systems support.Must be self-motivated and stay updated on new and emerging technologies relevant to the company.Ability to carry out activities related to new installations, upgrades, and long-term maintenance support for any/all IGT Gaming Systems software applications.Ability to contribute to the definition or modification of currently established processes, procedures, and standards to improve efficiency.Ability to work as part of a multidisciplinary team to achieve specific goals or draft policies and procedures relevant to the Systems Support organization.Ability to communicate effectively (verbally and in writing) in both English and Spanish with other related organizations to develop solutions as needed.Related organizations include (but are not limited to) software engineering, product management, account specialists, product assurance, regulators, and customers.Ability to draft applicable documentation at the systems engineer level when necessary or as assigned.Ability to use remote connectivity solutions to provide real-time assistance on production systems while following compliance guidelines.Ability to adhere to best practices, standardized processes, and standard operating procedures.Deep knowledge of customer service principles and ability to work with customers with varying levels of skill and competence.Ability to perform thorough system analyses and develop supporting documentation.Ability to recreate reported issues in a lab environment, working to find a solution and following appropriate channels to address them in the field.RequirementsEducation: Bachelor's degree in a technology-related field; others may be considered
