Location: Guadalajara SSC, MexicoReports to: Program Manager, HR Digital Solutions, Vendor Management, Insights & Reporting ServicesDo you have strong Workday operations backend Tier II or Tier III experience, and have managed people/teams?
We have a role for you in our Shared Services Center, where you'll be the main support for the manager in coordinating the team and helping solve different requests regarding our HRISs, reporting, Vendor Management and Content Maintenance.The Team Lead, HR Digital Solutions & Reporting Services will be responsible for executing and assisting the Manager in coordinating area's responsibilities such as reporting, system configuration and maintenance, release management, system security, and audits for Human Resources applications and platforms.
They will resolve escalated cases, system inquiries, or issues from customer service rep / functional specialists.Core Responsibilities:Assume a leadership role in the team as a Sr. Analyst/Team Lead, supporting the Manager with team training/skills development, and presentations to different levels of the company regarding KPIs, adoption of systems, various metrics and other necessary topicsSupport HR technology portfolio (Workday, ServiceNow, etc.
), including system configuration, troubleshooting, maintenance, and release management of existing applications and new projectsDesign and program reports, and conduct analyses to monitor key metrics and drive adoptionCreate and maintain operational dashboards for metrics/KPIs analysis, control, monitoring.Assist users with Workday reporting inquiries and requests.Identify trends from the users' requests/issues in order to ensure knowledge transfer and implementation of improvement/automatization actions from external researchGrant security access to HR systems and tools following security protocolsSupport new HR technology implementationsSupport testing efforts related to HR technologyConduct data audits to ensure data quality and compliance with corporate data administration, security standards, HR policies, and proceduresResolve escalated inquiries from Customer Service Rep. & Functional Specialists regarding system inquiries or issuesQualified candidates will have:2+ years' experience with different Workday Modules' backend operational activities and troubleshooting: HCM, Learning, Performance, Talent Acquisition, Compensation, etc.Previous experience managing people (supervisor, team lead, manager, etc.
)Workday's Reporting & Analytics Module functionality knowledge is a huge plusAdvanced English level and Spanish fluency.
Portuguese is a plusTicketing systems knowledge or experience.
ServiceNow is highly preferredExperience in a Service Center with direct customer/user interaction is idealExperience creating reports, conducting audits, and interpreting data to conduct analysisMicrosoft Power BI or other data reporting/visualization skills and tools is another plusAdvanced MS Excel skills and in general of the different MS Office programsUniversity Degree or equivalent experience in a related fieldExperience in more than one ERP or HCM systems is preferredADP/Kronos/TRESS or any Payroll system is a plusExperience in UAT testing is idealLimited travel may be required (travel to USA)Will require occasionally non-standard work hours, supporting EMEA and APAC regionsLeadership skills, proactivity, and ability to simplify technical information to communicate to different stakeholdersProven time management skills, and a strong sense of urgencyAbility to quickly comprehend requirements and carry out transactions in accordance with set standardsDemonstrated ability to communicate verbally and in writing across different levelsCustomer service orientationPositive Attitude to facing and solving problemsCompany Background: Ingredion is a Fortune 500 public company, provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world.
Ingredion's wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences.
Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems.
Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals.
And we do it all in a planet-friendly sustainable manner.We bring the potential of people, nature, and technology together to make life better.That's our purpose.
We are to make life better!Relocation Available:No
