BDC Supervisor**Overall Responsibility: A supervisor is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management. He/She will be well-versed in processes under the role's responsibility and will be results-driven and focused. The goal is to ensure that operations are carried out productively so as to ensure profitability and sustainable growth.****Key Areas of Responsibility**- Set goals for performance and deadlines in ways that comply with company's plans and vision and communicate them to subordinates- Organize workflow and ensure that employees understand their duties or delegated tasks- Monitor employee productivity and provide constructive feedback and coaching- Receive complaints and resolve problems- Maintain timekeeping and personnel records- Pass on information from upper management to employees and vice versa- Prepare and submit performance reports- Coach new employees- Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.- Ensure all leads are assigned to the agents and handled according to the company's processes**Qualification Requirements**- Previous leadership experience.- Excellent communication skills.- Reliable, with high integrity and strong work ethic.**Excel medium - advanced level required****Salary**: $20,000 MXNBonus: $40,000 MXNHorario: Lunes a SabadoTipo de puesto: Tiempo completoSalario: $20,000.00 - $40,000.00 al mesHorario:- Turno de 8 horasPrestaciones:- Opción a contrato indefinidoTipos de compensaciones:- Bono de productividad- Bono mensualExperiência:- Team Leader: 1 año (Deseable)Idioma:- Inglés avanzado (Deseable)Lugar de trabajo: In person