**Administration and support of the IP Telephony & Microsoft Teams infrastructure.
****Mindflex****Guadalajara, Jal.
****Objectives**:Administration and support of the IP Telephony & Microsoft Teams infrastructure.
**Compensation and Benefits**:- Competitive and attractive salary in line with the current market, plus a comprehensive benefits package.- Vacation days above the legal requirements.- 100% nominal salary.- 50% vacation bonus.- Gross salary of $25,000 MXN.- Hybrid/on-site work model.- Professional growth opportunities.- Positive and collaborative work environment.- Maternity/Paternity leave.
**Responsibilities**:- Manage, support, and maintain Microsoft Teams Communication (Operator Connect, Direct Routing, Meeting Rooms).- Manage, troubleshoot, and configure AudioCodes SBC along with OVOC.- Manage, troubleshoot, and configure user endpoints (Deskphone, Softphone, Mobile Clients).- Provide day-to-day operational support and maintenance for the telephony infrastructure and users.- Knowledge of SIP, ISDN, PRI, BRI.- Diagnose, resolve, and communicate advanced & complex problems.- Handle standard service requests and incident tickets on a daily basis.- Support the implementation of low to medium complexity projects and tasks.
**Qualifications/Work Experience**:- Bachelor's Degree in Telecommunications, Computer Science, or an equivalent combination of education.- Knowledge of basic telephony principles & codecs G711, G722.- Knowledge of protocols (SIP, MGCP, RTP, H.323).- Experience with Microsoft Teams platform for telephony (Operator Connect & Direct Routing).- Experience with QoS implementation and troubleshooting is a plus.- Experience with Wireshark and other trace analysis tools.- Knowledge of WAN protocols and TCP/IP model.- Excellent troubleshooting and analytical skills in IP telephony and networking.- Ability to work well in an international team.- Excellent organizational, verbal, and written communication skills.- Advanced English language skills.- Knowledge of VMware tools is preferred but not mandatory.- Knowledge of Call Quality Dashboard is preferred but not mandatory**Work Schedule**: Monday to Friday, 9:00 AM to 6:00 PM**Work Location**: Anillo Perif.
Sur Manuel Gómez Morín 7980, Santa María Tequepexpan, 45600 San Pedro Tlaquepaque, Jal.- **Soft Skills**:_ _Critical thinking and analysis, adaptability, collaborative work, communication skills._- _Envíe su currículum vitae / carta de presentación dentro de esta plataforma.Lo invitamos a mantener el contacto para recibir notificaciones sobre futuras oportunidades.
¡Esperamos saber pronto de ti!Recursos adicionales:- Sitio web de Mindflex México- Sitio web de ITBS- LinkedIn- Indeed[Máxima evolución digital para trascender.
]Tipo de puesto: Tiempo completoSueldo: $20,000.00 - $25,000.00 al mesTipo de jornada:- Turno de 8 horasLugar de trabajo: remoto híbrido en 45601, Guadalajara, Jal.