_Adjust is the mobile marketing analytics platform trusted by growth-driven marketers around the world, with solutions for measuring and optimizing campaigns and protecting user data.
Adjust powers thousands of apps with built-in intelligence and automation, backed by responsive global customer support._- In 2021, Adjust was acquired by AppLovin, a leading marketing software company providing developers with a powerful, integrated set of solutions to grow their mobile apps._**Your role**:As a **Technical Account Manager** you are the main point-of-contact for clients who choose Adjust.
Client sizes range from SMB to Enterprise, and all receive Adjust's award-winning support from an extremely well-rounded team.
Additionally, Technical Account Managers work closely with internal teams such as Sales and Product, which have contacts all over the globe.
Ownership of the client's experience and delivering exceptional technical support plays a major part in Adjust's mission of retaining the largest advertising brands in mobile.
**Your responsibilities**:- Technical contact for managed clients of Adjust- Database querying- Interface regularly with engineers, devs, agencies, and UA managers- Troubleshoot and solve complex technical and analytical questions- Read error logs and monitor health of client product usage- Provide tailored training and consultation to high-value clients- Work alongside a global technical, product, and support team**What you bring**:- Experienced in client-facing roles, and managing expectations- Understanding of how to deal with clients quickly and effectively- Exceptional written communication skills and practiced in verbal/visual presentations- Willingness to travel (when safe)- Knowledge of app, mobile or SaaS.
Ad-tech or ad-ops experience is beneficial- Excellent communication skills in English and Spanish.
**What's in it for you**:- Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader in the space- International, diverse teams with a strong focus on transparency, feedback and fun- Education budget for ongoing professional development & continuous learning- A three-week onboarding program like no other, where you'll learn the ins-and-outs of our product (remotely and after the pandemic again onsite in our Berlin HQ)- Flexible, family-friendly work schedule and vacation policy- Subsidized fitness membership- Mental health support with qualified therapists- WFH program with remote online events (workouts, coffee chats, team events, games, etc.
)More details about our company culture and perks can be found on our career page, or have a sneak peek of our office in Berlin.**Interested?
Let's Talk!