.Technical Account Manager Senior SpecialistWhen you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.Are you skilled in solving complex problems and have the ability to create strong client relationships? Do you want to work within the epicenter of the financial industry and manage the technical solution for some of Nasdaq's clients?Nasdaq is now looking for a Senior Technical Account Manager to join our distributed team. This role will be based in Vilnius providing dedicated support to Nasdaq Market Technology Customers.In this role, you will be essential for technical delivery of our services. As a Senior Technical Account Manager, you will be a part of a thriving team that manages technical projects, risks, scope of work and budget to clients across the globe. Building strong client relationships and achieving high client satisfaction will be fundamental.The role entails responsibilities such as:Responsible for overall technical support services towards the client according to the Support and Maintenance AgreementWork closely with product engineering & project management teams. Act as a link between our customers and internal teams to proactively run customer expectationsOwn and coordinate client incidents and ensure that they are monitored, regularly updated, and resolved according to agreed resolution / response timesAccountable for client SLAs and internal/external reporting on KPIsContribute to Client Success strategy to drive growth and elevate support satisfactionThis will be a hands-on role and where your strong technical understanding of Nasdaq products / technology will help and guide the client dailyEducation and Professional Accomplishments:Academic degree qualified in a field related to Engineering or equivalent work experience6+ years of work experience in an engineering, product management, quality assurance, or similar roleSkills and Requirements:You are client oriented with excellent communication and interpersonal skills, as the role will require you to liaise with different departments, business teams, and clients at all levelsHave a proven and strong client relationship building capabilitySolution oriented and customer focus approachUnderstanding in risk management and quality assurance fieldsExperience with enterprise software implementations
