**Sonata Software Overview**
Sonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. Sonata's Platformation methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to deliver sustained value to customers. A trusted partner of world leaders in the retail, manufacturing, distribution, travel, services and software industries, Sonata's software portfolio includes the Brick & Click Retail Platform©, Modern Distribution Platform©, Rezopia Digital Travel Platform©, Kartopia E-commerce Platform©, Halosys enterprise development automation Platform©, CTRM Commodity Trading and Risk Management Platform© and KODO - AI Powered Customer Experience (CX) Platform. Sonata's Platformation approach ensures services built on Microsoft Dynamics 365, Microsoft Azure, AWS, Cloud Engineering and Managed Services deliver on the Platformation promise. As world leaders in digital technologies including IoT, Artificial Intelligence, Machine Learning, Robotic Process Automation, Chatbots, Block Chain and Cyber Security, Sonata's people and systems are nurtured to deliver on our commitment to excellence in business technology solutions.
**Job Title: Technical Support - Azure Cognitive Services**
**Location: Mexico ***
**Rate : 60mxn peso / month**
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**Role Description**:
Responsible for troubleshooting and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
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**What will you do**:
- Knowledge of Azure Cognitive Services
- LUIS, SDK app, ML Model prediction accuracy
- Strong Python and C# coding skills, along with knowledge of C++ and/or Java
- Knowledge of Debugging and validation of Backend Logs
- Deep knowledge of API's (OCR/Face etc) calling API's, knowing Rest API's communication, end point, authentication, debugging, capturing traces etc
- Azure, AWS cloud development experience
- Knowledge of OpenAI will be an added advantage
- Experience in troubleshooting and resolving technical issues related to machine learning frameworks and tools.
- Effective communication and interpersonal skills to interact with customers and cross-functional teams.
PREFERRED (Degrees or certifications, green flags, all other)
- Bachelor's degree in computer science, Information Technology, or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
OR
- 3+ years of technical support, technical consulting experience, or information technology experience
**Why join Sonata Software?**
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At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world's toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
- Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law._
