.Technical Consulting Engineer - Network Security/FirewallYou will provide 2nd/3rd level technical support for Firepower Security technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.You can apply your analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity.You will also provide technology/product training and intellectual property material as required.You'll act as focal point for large account network problem resolution.You can optimally apply moderate to sophisticated lab setups to recreate and tackle problems.Cisco Services strives to bring value for Cisco customers by providing outcomes that solve key business problems. We do this through a focus on driving growth in our current portfolio while investing in new business models that create lasting differentiation for Customers, Partners, Employees and Shareholders.Who You AreYou will provide 2nd/3rd level technical support for Firepower Security technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.You can apply your analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity.You will also provide technology/product training and intellectual property material as required.You'll act as focal point for large account network problem resolution.You can optimally apply moderate to sophisticated lab setups to recreate and tackle problems.Roles and Responsibilities:Provide technical support for Cisco security products to Cisco customers, partners, account teams, and other internal technical support teams.Handle a wide variety of technical support problems—from simple application or network configuration fixes to very sophisticated troubleshooting and problem resolution.Apply moderate to sophisticated lab setups to recreate and tackle problems.Submit complete and correct defect reports with collaboration and supervision.Work with minimal direction and exercise judgment within defined procedures to resolve appropriate action.Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.Minimum Qualifications:(Required to be initially considered for this position)Possess 2+ years of technical support experience at any level in any of the following areas:Working knowledge of the networking industry and products such as routers, switches and firewalls.Basic troubleshooting of: BGP, PBR, NAT, OSPF, ACL, DNS, ARP Inspection and IPSec Concepts and TCP vs. UDP (connection-oriented vs. connectionless), FTP, SFTP, TFTP, HTTP, HTTPS, DHCP, DNS, ICMP, NTP, IPv4, IPv6.Understand and work at a basic level with databases such as SQL, Linux or similar.Troubleshooting methodologies & diagnostic/show commands such as: ipconfig/ifconfig/ip, tracert/traceroute, show run, show interface, etc