As one of the hottest enterprise SaaS startups in the Silicon Valley, Espressive's software is designed to maximize end user adoption, while leveraging artificial intelligence to improve productivity and efficiency. We want to provide a user friendly, modern experience to enterprise employees when they are interacting with departments including IT, HR, FACILITY, and many others inside of an enterprise company.We need a skilled team player with prior experience in technical writing, content marketing and/or interaction design. This role specifically focuses on creating technical chatbot content, leveraging and improving existing content, and bring innovative content strategy to excel in end-user experience.The Espressive Employee Language Cloud (ELC) is the AI engine that has state-of-the-artcapabilities for understanding employee language around the help desk. The ELC team provides the training and support for this powerful tool and makes it better every minute by adding support.Main responsibilities- Create precise instructions around helpdesk verbiage (IT, HR, Finance and Retail sectors).- Analyze user trends, modify or upgrade existing content to optimize chatbot performance.- Research new information and incorporate new features in content.- Keep team projects well tracked and updated on a daily basis.- Create technical reports and instructions as needed.- Provide editorial, creative, and technical support to other team members.Required skills- Previous chatbot experience- Excellent speaking and writing skills in English- Excellent MS Word and Excel skills to automate processes (macro, plugins, functions)- Previous experience with Jira and SharePoint- Responsive, innovative, and fast-moving team playerPreferred skills- Previous Startup experience- Interaction design and chatbot development experienceAbout EspressiveEspressive redefines how employees get help by delivering exceptional employee experiences. We were founded on the belief that getting help at work shouldn't be so hard. While others have focused on solving the problems faced by help desk analysts, Espressive shifted the focus to the employee — because you can't have self-service if employees are not engaged.Barista, our virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Alexa and Google Home, into the workplace, delivering a personalized user experience that results in employee adoption rates of 80-85% and reduced help desk call volume of 40-60%.We've raised our series B and are funded by some of the best VCs in the world. We have a highly experienced, small team, led by a CEO and executive team with a proven track record of building successful companies. We have offices in Santa Clara, California, Salt Lake City, Utah and Guadalajara, Mexico.
