.UST is a leading provider of platforms, digital innovation, artificial intelligence, and end-to-end IT services and solutions for Global 1000 companies.
We are transforming corporations through deep domain expertise, knowledge-based ML platforms, as well as profound anthropological efforts to understand the end customer and design products and interactions that create delight.
We are deeply committed to developing a comprehensive understanding of our clients' problems and to develop platforms to address them.Experience:Experience in system integration, technical support, or management of integration platforms (ERP, B2B, APIs, etc.
).Hands-on experience with cloud integration platforms (SAP CPI, OFM) and SAP systems.Experience in troubleshooting and resolving technical issues in complex platforms.ServiceNow.Data management using XML, IDoc, CXML, and other standard integration formats.Experience with system integration and APIs, as well as middleware implementation to facilitate connectivity between systems.Experience working with SAP ERP and other enterprise software systems.SAP ABAP as a plus: experience in ABAP development for process optimization and system integration.Advanced EnglishKey Responsibilities:Troubleshooting Technical Issues: Identify, analyze, and resolve complex technical problems in integrated systems, ensuring service continuity and operational efficiency.Technical Integration: Oversee and execute integrations between various systems (ERP, B2B, APIs, etc.
), ensuring correct connectivity and interoperability, and maintaining data integrity.Service Now Management: Manage incidents through ServiceNow, including ticket creation, tracking, and resolution, ensuring compliance with Service Level Agreements (SLAs).Ticket Follow-up and Information Gathering: Coordinate the follow-up of tickets generated in management platforms, ensuring proper prioritization and resolution.
Collect and process critical information for the implementation of new systems and technological improvements.ERP Knowledge (SAP, OFM): Implementation, configuration, and support of ERP systems such as SAP, with expertise in relevant modules related to technical integration.
Experience in integrating SAP systems with other platforms.Integration Technologies: Experience with XML, IDoc, CXML, B2B, APIs, and cloud integration platforms such as OFM and SAP CPI (SAP Cloud Platform Integration).System Interconnections: Manage and configure interconnections between internal and external systems, including APIs, middleware, and other integration solutions to improve business process efficiency.SAP ABAP Development (a plus): Knowledge of SAP ABAP for developing and optimizing programs and functions that facilitate integration and data exchange between systems.
(Preferred, but not required)